Contact Us

Please fill in the form below or email us directly at: infousa@nuna.eu 

USA customer service number: 1.855.NUNA.USA (855.686.2872)

Customer service phone hours: 9.00 AM to 4.00 PM, Eastern Standard Time

Please note that this number only services customers within the united states.

RETURN POLICY

Nuna is a company built on a single promise: that baby products should take some of the work out of being new parents, so people can actually enjoy being new parents. Going along with that, should you need to return your shopnuna.com purchase to us- we’ve made it easy for you.

Here’s the deal: 

  • Returns are accepted within 60 days of purchase on new and unused merchandise in its original packaging along with a valid receipt
  • Give us a call at 1.855.NUNA.USA (855.686.2872) to speak with a member of our team, and we can talk you through the process
  • Please note that we reserve the right to refuse return and deny credit

WARRANTY  

We’ve purposely designed our high quality product so that it can grow with both your child and family. Because of this, our gear is covered by a 2 year warranty, starting the day it was purchased.

If for some reason our gear shows a defect in materials or workmanship during the warranty period, please contact us and have your sales receipt, proof of purchase, as well as model and serial number on hand. If such a defect is discovered during the warranty period, we will, at our sole option, repair or replace your product at no cost to you.

Please note that this warranty is only valid for goods returned in the original country of purchase.

Please note that this warranty is only valid on goods purchased from an authorized retailer.

Our warranty does not cover:

  • Normal wear and tear
  • Incorrect or inappropriate usage of gear including but not limited to care, maintenance, storage and cleaning that does not follow the instructions in our manuals
  • Casualties and carelessness including those caused by both unsuitable parts and both air or freight transportation
  • Personal opinion dissatisfaction pertaining to functionality, features or aesthetics
Note: Form fields appended with the asterisk (*) are required to ensure the best possible response to your submitted information

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