voluntary recall: Nuna ZAAZ high chairs

to our ZAAZ customers

We take pride that you have chosen our gear to be part of your every day life with your family, so it’s no surprise that responsibility and dependability are two of Nuna’s core values. We strive to continuously provide the best, safest gear possible.

We have learned that in some cases, our ZAAZ™ high chair’s arm bar can bend or detach during use, posing a fall hazard to children.

 After identifying these issues, we created a secure solution for each ZAAZ model and are conducting a voluntary recall on all ZAAZ’s that have been sold in the United States and Canada in cooperation with the U.S Consumer Product Safety Commission (CPSC) and Health Canada. 


is your ZAAZ affected

ZAAZ high chairs purchased in USA and Canada after February 1, 2013 with model numbers beginning with HC-07-XXX and HC-08-XXX are affected by the recall. The model number can be found under the seat of the ZAAZ high chair on a white sticker like the example shown here.


next steps

Nuna will provide ZAAZ high chair owners with a free repair kit that includes a new arm bar and instructions on how to easily switch it out. 

  • Details for HC-07-XXX models repair kit can be found here. 
  • Details for HC-08-XXX models repair kit can be found here.

We recommend that you stop using the ZAAZ high chair until you have received the kit and repaired it in accordance with its accompanied instructions.

Nuna ZAAZ high chair owners can contact Nuna to register to receive a repair kit in any of the following manners:

  • fill out the form below
  • email: infousa@nuna.eu
  • call: 1.855.686.2872 between 8:00 a.m. and 4:30 p.m. EST monday through friday

When registering to receive the repair kit the following information will be needed, which can be found on the white label under the seat of the high chair:

  • model name
  • model number
  • date of manufacture


in conclusion

We value that you have chosen Nuna for your family whose safety is our highest priority, and we apologize for any inconvenience you may have experienced. 

 

Sincerely,

Nuna Baby Essentials, Inc.

 

 Please fill out the form below to register to receive your ZAAZ repair kit.

* Required Fields