The terms ‘Nuna’ or ‘we’ or ‘us’ refer to the owner of this website whose registered address is:
Nuna International BV
De Beeke 8
5469 dw, Erp, the Netherlands
How we collect information from you
We may collect information about you when you use our website; for example, when you contact us or register gear on our website.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as post code, preferences, and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping;
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you consent to it;
- From time to time, we may use your information to contact you by email, phone or fax for market research purposes.
- To notify you of changes to our services;
- We may use the information or share it with our distribution partners to improve our products and services if you consent to it.
We review our retention periods for personal information on a regular basis. You may request erasure of your personal information at any time by contacting us.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes or other services, you may change your mind at any time by emailing us at firstname.lastname@example.org
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
At Nuna we do not collect your sensitive information such as credit card or debit card details. Although we strive to protect your personal information, we cannot guarantee non-sensitive information such as email addresses which you transmit to us over the internet are protected, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
If you believe that we have not complied with the above, you may lodge a complaint with our Data Protection Officer (DPO) as follows:
Data Privacy Manager
Email address: DPM@nuna.eu
Address: Venture Point,
Towers Business Park, Rugeley,
You can also make a complaint to the Information Commissioner, who is an independent regulator.
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Information Commissioner's Office
Cheshire SK9 5AF
Who has access to your information?
We will not sell or rent your personal information to third parties and we will not share such information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to process your personal preferences or send you emails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Nuna network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, for the purposes of prevention of fraud or other crime.
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
You have the right to object to such profiling at any time by contact us; however, in order to provide you with the best service experience we recommend that profiling is used to track your preference.
How we use ‘cookies’
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 years or under, please have your parent’s / guardian’s permission before providing us with your personal information.
Transferring your information outside Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
This Policy is last updated in May 2018.